Become a domestic helper

Privacy Policy

FreshHouse24 takes protection of your data extremely seriously. For us is important that you know your private data are safe with us. By that it means that all data collected for purpose of creating safety environment for our clients, are used for this purpose only.

Identity of the data controller

The data controller pursuant to Art. 4 Para. 7 EU General Data protection Regulation (GDPR)

Information about the collection of personal data when visiting our website

As long as you use our website solely for informational purposes, we only collect the personal data that your browser automatically sends to our server. In order to display our website and ensure its stability and security, we collect data that is technically necessary (the legal basis for this is Article 6, Paragraph 1, Sentence 1, lit. f of the GDPR). Those data includes:

  • IP address of the accessing computer
  • Date and time of the accessing
  • URL of the accessed website
  • Status report on whether the accessing was successful
  • Transferred data volume
  • The referrer URL from which the user reached the accessed page
  • HTTP user agent (device, operating system, browser)

Information about the collection of personal data when using our platform

  • To use our platform, you must be registered. By providing your email address, a password, and purpose of your use (whether you are offering or seeking a service). We use a double opt-in process for registration, which means your account will only be activated once you confirm your registration by clicking the link in the confirmation email we send you. Providing your email address, the reason for use, and the password are mandatory.
  • If you use our platform to create a job request, we have to save personal data. Specifically, following personal data will be requested: First name, last name, postcode, place of residence, gender. If you use our platform to create a profile as a Cleaning service provider, we have to save your personal data. Specifically following personal data will be requested: First name, last name, date of birth, postcode, place of residence, gender
  • If you would like to make use of our premium offer, we require information on the payment method and your complete billing address, consisting of first name, last name, street, postcode, town.
  • The voluntary data provided by you will be stored for the duration of your use of the platform, unless you delete it beforehand. You can administer and amend all details in the protected client zone. The legal basis is Art. 6 Para. 1 Sentence 1 lit. f GDPR.
  • The aim of our platform is to bring together people who offer or search for the service mentioned on our website by means of publicly accessible job advertisements or profiles. If you use our platform, your personal data accessible in the public job advertisement or profile will be visible to all visitors of the website. This specifically includes: First name, postcode, place of residence, age, photos. Last name, street, e-mail address ist not visible.
  • The connection is encrypted using TLS technology to prevent unauthorised accessing of your personal data.
  • In accordance with Article 6, Paragraph 1, Sentence 1, lit. b of the GDPR, the processing of your data is necessary for the performance of a contract with us or to take steps prior to entering into a contract. Without this data, we would not be able to conclude the contract or carry out pre-contractual measures. We will delete the data once it is no longer needed for these purposes, or, if required by law, we will restrict its processing to comply with statutory retention obligations.

We engage in marketing activities with third-party partners to enhance our services and reach. These partners might include following:

Legal Basis: Consent according to the General Data Protection Regulation (GDPR).

When promoting a new website, businesses often use various online advertising methods to increase visibility and drive traffic.

  • Google Ads (Search Ads & Display Ads) These are text-based ads that appear on Google search results pages when users search for specific keywords. And visual banner ads that appear on websites within Google's Display Network. More info https://ads.google.com/home/
  • Google Analytics is a free web analytics service provided by Google. It track and analyze behaviour of visitors of our website. It help us to improve and our website to bring new developments for all our existing or potential customers. Google Analytics tracks user interactions through a small piece of JavaScript code. There are two types Universal Analytics (UA) and Google Analytics 4 (GA4). More info https://ads.google.com/home/tools/google-analytics/
  • Microsoft Advertising: Microsoft Search Network consists of Bing and partner sites like Windows 10, Cortana, Office and third-party platforms and partnerships – Amazons devices, Siri, Spotlight Search on Apple devices and other. Microsoft Advertising helps with customer search, ads and contacts to connect with these valuable potential customers. More info https://ads.microsoft.com/.
  • 4Social Media Ads as, - Meta ads – More info https://www.facebook.com/business/ads - X Business Ads – More info https://business.x.com/en/advertising - LinkedIn Ads – More info https://www.linkedin.com/legal/user-agreement
  • Search Engine Optimization (SEO). This includes on-page optimization and off-page efforts.
  • 6 Video Ads (YouTube). This can appear as pre-roll ads, in-stream ads, or as display ads alongside video content.
  • Retargeting / Remarketing Ads. These will appear for users who have already visited our website but didn't convert.
  • Affiliate Marketing. Working with affiliates partners or influencers who promote our site for a commission.
  • Display Network Ads (via Other Ad Networks). Apart from Google, other ad networks.
  • Sponsored Content and Articles. Publishing sponsored posts or articles on relevant blogs.
  • Email Marketing Ads (Paid Email Campaigns). Paid email campaigns target a pre-existing list or rent an email list to reach people who might be interested in our new website.
  • Podcasts & Audio Ads. Using platforms like Spotify or similar.

Limitation of Liability

  • The Client is responsible for independently obtaining any necessary residence or work permits.
  • The Cleaning service provider is required to insure the Client in accordance with legal requirements, or, if applicable, inform the Client about a need for such insurance.
  • Vis-à-vis consumers, FreshHouse24 shall be liable only for intent and gross negligence. Additionally, it shall be liable in cases of a culpable breach of essential contractual obligations (as defined in Section 4), debtor’s default, or impossibility of performance for which FreshHouse24 is responsible. This liability also extends to any wrongful conduct by its legal representatives, senior executives, or other employees (agents) involved in fulfilling its obligations.
  • Except in cases of intentional or grossly negligent conduct by FreshHouse24's legal representatives, senior executives, or other employees (agents) involved in the performance of its obligations, FreshHouse24's liability shall be limited to damages that are typically foreseeable at the time the contract is concluded.
  • FreshHouse24 accepts no liability for the compensation of indirect damage, in particular for loss of profits, unless there is intent or gross negligence on the part of its legal representatives, senior executives or other persons employed by FreshHouse24 in the performance of its obligations.
  • The above exclusions and limitations of liability shall neither apply in cases where FreshHouse24 has provided specific guarantees, nor in the event of damages arising from injury to life, limb, or health, or from violations of mandatory statutory provisions, such as those outlined in the Product Liability Act.

Use of Cookies

  • When you use FreshHouse24, cookies are stored on your computer, i.e., small text files that are stored on your hard disk assigned to the browser you use and through which certain information is sent to us as the party that has installed the cookie. If you have a registration at FreshHouse24, we use cookies to make our website more user-friendly and effective, personalise content and ads, analyse our traffic, and to identify you for follow-up visits. You would otherwise have to log in for each visit (legal basis is Art. 6 Par. 1 Sentence 1 lit. f GDPR).
  • We use transient cookies on our website, such as session cookies, which store a session ID. These enable various requests of your browser to be attributed to the common session so that your computer can be recognised when you visit our website again. Session cookies and transient cookies are erased when you close your browser or log out.
  • We use persistent cookies. These are automatically erased after a specified period for each individual cookie. Regardless of this, you can erase the cookies in the security settings of your browser at any time.
  • You can prevent the acceptance of third-party cookies or all cookies by making the appropriate settings in your browser or by managing your consent. However, this may affect the use of all the functions of our website.
  • Law states that we can store cookies on your device if they are strictly necessary for the operation of our website. For all other types of cookies, we need your permission.
  • You can at any time change or withdraw your consent by clicking on “Cookie settings” at the bottom of this page.

Newsletter

  • We may also process the data you provide in order to inform you about other interesting services from our website or to send you e-mails containing technical information (the legal basis is Art. 6 Para. 1 Sentence 1 lit. f GDPR). This may specifically be:
    • Newsletter with articles that might be of interest to you in conjunction with our service
    • Newsletter with discount offers
    • E-mails with technical or similar information
  • In certain cases, we may ask for your consent to use your data for marketing and sales purposes (legal basis is Art. 6 Para. 1 Sentence 1 lit. a GDPR).
  • If we process your data on the basis of your consent, you may revoke this consent at any time. The revocation does not affect the legality of processing performed on the basis of the consent before the revocation.

A/B Testing

  • The aim of A/B testing is to optimize user experience, conversion rates, or other key performance metrics by making data-driven decisions based on actual user behavior.
  • We aim to continuously improve our offer and make this more interesting for you. This is done on the basis of analyses of user behaviour. In this conjunction, our website pages are displayed with minor deviations, depending on the profile assignment that has been made. The legal basis for this is Art. 6 Para. 1 Sentence 1 lit. f GDPR.
  • Cookies are stored on your computer so that the evaluation can take place (for further information, see paragraph 6).
  • If you wish to block the evaluation, you can do this by deleting existing cookies and by preventing the storage of cookies by making the appropriate settings in your browser. In the latter case, this means you might not be able to use our website to the full extent.

Forwarding of Your Personal Data to Other Recipients

  • Forwarding to payment providers: To use our services that attract a fee, you can choose between different payment methods on our website. If you choose to pay by credit card, PayPal, or Klarna, your payment details will be sent to the payment service providers depending on the payment method you select. The payment service provider is responsible for your payment data. For PayPal payments, FreshHouse24 uses the services of PayPal (Europe) S.à.r.l. et Cie. The contact details of PayPal, its data protection officer (if any), and the categories of personal data processed by the payment service providers are available from the following link: https://www.paypal.com/de/webapps/mpp/ua/privacy-prev In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
  • Forwarding to other users: Insofar as you have given your consent, we allow other users of our platform to view the documents you have uploaded, such as your CV, references, or driver's licence. You may revoke this consent at any time. The revocation does not affect the legality of the processing carried out on the basis of the consent prior to the revocation, i.e., the revocation only influences the legality of the processing of your personal data after it has been declared to us.
  • Data processing in the context of user identification: In order to offer your potential clients the greatest possible safety and reliability as a service provider, we offer profile verification by checking your identity using an electronic ID check.
  • In other respects, your data will not be passed on to third parties, unless we have a legal obligation to pass this on or if this serves criminal prosecution.

Your Rights as a Data Subject

  • You have the following rights in relation to the personal data concerning you:
    • You can ask us to confirm whether we process personal data about you and, if this is the case, you have a right to be informed about this personal data and about the information listed in Art. 15 GDPR in detail.
    • Pursuant to Art. 16 GDPR, you have the right to request the correction of incorrect personal data concerning you and, if necessary, the completion of incomplete personal data without delay.
    • You have the right to demand that we erase personal data concerning you without delay, provided that one of the reasons listed in Art. 17 GDPR is specifically applicable.
    • You have the right to demand the restriction of processing if one of the conditions listed in Art. 18 GDPR is met.
    • Insofar as the provisions of Art. 20 GDPR are met, you have the right to demand data portability.
  • Pursuant to Art. 21 GDPR, you have the right to object to processing based on Art. 6 Para. 1 Sentence 1 lit. f GDPR. Processing is based on Art. 6 Para. 1 Sentence 1 lit. f GDPR if, for example, processing is not required to fulfil a contract but is based on a balance of interests.
  • A consent you have given us can be revoked by you at any time. The revocation does not affect the legality of the processing carried out on the basis of the consent prior to the revocation, i.e., the revocation only influences the legality of the processing of your personal data after it has been declared to us.
  • You also have the right to appeal to a supervisory authority if you believe that the processing of personal data concerning you violates the GDPR (Art. 77 GDPR). You may exercise this right before a supervisory authority in the member state in which you are resident, in the state in which you work, or the place of the alleged infringement.

Privacy Policy Amendment

We may amend this Privacy Policy at any time, in particular if we change our data processing or if new legislation becomes applicable. The latest version provided on our website applies.